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GoodReps AI

Using fact-based and data-rich intelligent GoodReps helps independent insurance brokers increase efficiency in their daily processes, so your Customer Service Representatives can focus on building meaningful client relationships and revenue-generating activities.Independent insurance agents and CSRs spend up to 60% of their time on non-revenue-generating activities. This equals $43,000 in wages and up to $120,000 in lost revenue per agent.* GoodReps helps you to regain process efficiencies in your business.* 2018—2023 Insurance Brokers & Agencies Industry in the US Market Research Report

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"State of the Art" Artificial Intelligence Model

What Does GoodReps Do?

GoodReps seamlessly integrates into your email conversations, and automatically generates drafts of responses to sales and service inquiries from your clients.We are saving your time by automating repetitive and time-consuming data-intensive tasks, allowing you to focus on revenue-generating engagements instead.Our service empowers you to effortlessly respond to up to 40% of customer questions related to insurance policies. It learns from your email database to prepare responses in your voice and tone, maintaining a personal touch. Our product seamlessly integrates with your agency CRM**, gathering policy data to provide more accurate responses, drawing information from EPIC, AMS360, EZLynx, QQ, etc.We save you valuable time, giving you back 5 to 10 hours every week to focus on more critical tasks.** This feature is not yet available for use. This feature is currently planned or already in the development process and will be available immediately when released for customers in respective tiers.

Connected with your tools

How Does It Work?

Our Cloud-based, insurance agency fine-tuned AI will have access to your email inbox to learn your patterns and style.After the initial fine-tuning, incoming emails will be read and responded to by our intuitive software leveraging AI and machine learning to analyze customer inquiries and generate intelligent responses.The best part is that you do not have to do anything additional other than opening your draft emails to check for prepared inquiry responses.You are in control, as you have the freedom to review, modify, or reject the responses, ensuring the final communication aligns with your expertise and the specific needs of your customers.Our AI will in return, learns from your responses and automatically improves the quality of future responses.


Complete Data Loss Protection

GoodReps uses an automated data transformation pipeline to de-identify sensitive data like personally identifiable information (PII) through Cloud Data Loss Prevention, that uses more than 100 classifiers.We're using the same technology for data protection that big financial companies use. We also implement best practices and technologies, and updates that are applicable to the new PCI DSS.

Fraction of a cost


Our program is available at an affordable monthly price of $199/month per employee. We believe in delivering exceptional value and empowering insurance professionals to excel in customer service while improving productivity.Please connect with us for 10+ user pricing.

1-click to try

Get Access Now

You can start using GoodReps today for a simple solution to your workload. Sign-up and connect your email to get the ball rolling.Our AI system tackles your emails intelligently, leaning on industry-grade insurance expertise and knowledge, while adjusting to your unique work style.Rest assured, you maintain full control over every response. No replies are sent without your approval.For even more efficiency, provide your own training materials and AI will "auto-magically" incorporate them into your responses.

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What does your product do? Our service seamlessly integrates into your email conversations and automatically generates drafts of responses to sales and service inquiries from your clients. We help you save your time by automating repetitive and time-consuming data-intensive tasks, allowing you to focus on revenue-generating engagements instead.

Can AI actually help me save time? Yes! We have helped our customers’ service teams deflect an ever-increasing number of emails by drafting responses to customer questions. AI is here to stay and yes, we can help you in your agency.

Can I customize the responses? Absolutely! Our software learns from your style, allowing you to tailor the generated responses to match your voice and maintain authenticity.

My agency has special process that we all adhere to, how do you make sure to everyone follows it using your service? If you have written procedures, our AI will "auto-magically" incorporate them into your responses to your customers. The more we know about you, your processes and your agency workflows via written documents or email database, the more accurate AI responses will be.

How secure is my data? We're using the same technology for data protection that big financial companies use. We also implement best practices and technologies, and updates that are applicable to the new PCI DSS.

How can I sign up to use GoodReps? You can start sign up for our interest list at GoodReps today for a simple solution to your workload. Sign-up and connect your email to get the ball rolling.

Is it legal in the eyes of Department of Insurance (i.e. CA DOI)? How can you send responses without being licensed?Isn’t this "transacting insurance without a license"? Rest assured, you and your insurance-licensed staff maintain full control over email responses at all times. Our service will never send any emails without your approval.

What does your company do? We help insurance agency employees revolutionize their customer service experience through the power of AI and machine learning. Our intelligent software saves you time and enhances your ability to respond to customer email requests with speed, accuracy, and a personal touch. At GoodReps, we are passionate about transforming the insurance industry by leveraging cutting-edge technology. With a team of experienced professionals in insurance and AI, we understand the challenges insurance brokerage employees face in handling customer inquiries efficiently.

Win Back Lost Customers - Privacy PolicyEffective Date: 11/26/2023This Privacy Policy outlines the information Win Back Lost Customers ("WinBack," "we," "us," or "our") collects, how we use it, and the safeguards we have in place to protect it. By using our services and providing us with your information, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.Information CollectionWe collect information from you when you request information about our services and products, or when you engage with our service offerings. The types of personal information we may collect include, but are not limited to:- First Name
- Last Name
- Postal/Zip Code
- Job Title
- Company Name
- Company Size
- Phone Number
How We Use Your InformationWe use the information collected to:- Process your requests for information about our services and products.
- Contact you about our services and products that may be of interest to you.
- Improve our service offerings and customer experience.
- Comply with legal obligations and to enforce our terms of use.
Data Sharing and DisclosureWe do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party vendors who assist us in providing services to you, only when necessary and under confidentiality agreements.Your information may be disclosed if required by law, such as to comply with a subpoena or similar legal process. We may also disclose your information if we believe it is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.Data SecurityWinBack takes reasonable precautions to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We implement appropriate physical, electronic, and managerial procedures to safeguard the personal data we collect.Data RetentionWe retain your information for as long as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.Your Choices and RightsYou have the right to request access to, correct, or delete any personal information that you have provided to us. To make such a request, please contact us at the email address provided.Changes to This Privacy PolicyWinBack may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email or by means of a notice on our service before the change becomes effective.Contact UsIf you have any questions about this Privacy Policy or our handling of your information, please contact us at:Win Back Lost Customers
Email: op (at-sign) goodreps.ai
Please note that our communications with you may include messages about our services and products, as per your consent provided herein. You have the option to opt-out of such communications at any time by following the unsubscribe instructions provided in the communications or by contacting us directly.ConsentBy submitting your information to us and using our services, you expressly consent to the processing of your personal information in accordance with this Privacy Policy.AcknowledgmentBy using Win Back Lost Customers' services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by all of its terms.This Privacy Policy is in addition to any other agreements between you and Win Back Lost Customers, including any customer or account agreements, and any other agreements that govern your use of Win Back Lost Customers' products, services, content, tools, and information available on our service.Contact InformationFor any inquiries regarding this Privacy Policy or our privacy practices, please contact us at the following address:Win Back Lost Customers
Customer Privacy Inquiry
Email: op (at-sign) goodreps.ai
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If you are not satisfied with our response, you may also contact your local data protection authority for further assistance.Win Back Lost Customers reserves the right to modify this Privacy Policy at any time without notice. The most current version of the Privacy Policy will govern our use of your information and will always be available for your review.This Privacy Policy forms an integral part of the terms and conditions that govern the use of our services and our website. By using our services and website, you accept the terms of this Privacy Policy.Win Back Lost Customers takes your privacy seriously and values your trust. We strive to be transparent about the data we collect, the purpose for collecting it, and to protect your personal information in line with industry standards.

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The biggest expense for any insurance broker is hiring and maintaining professional talent

We help you in harnessing your professional talent's time and wealth of knowledge towards engagements that generate revenue.GoodReps saves 25% of agents time, while ensuring high level of customer satisfaction, staying compliant with evolving regulations and increasingly complex insurance policies.

Ready to revolutionize your insurance customer service? Reach out to us today! Fill out our contact form, email us, or call us. We're here to answer any questions and help you get started.

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